Junior Concierge

Responsibilities:
● Maintain a friendly and warm demeanor and provide excellent customer relations, with
confidentiality and discretion.
● Maintain knowledge of hotel policies including room rates, discounts, special offerings, and events.
● Focus on driving guest satisfaction and team performance to the highest level of service.
● Resolve customer complaints, and anticipate potential problems by reviewing and
monitoring operational issues, business flow and associate performance.
● Greet guests when they enter the building and guide them to their designated areas if needed
● Review arriving and in-house guest experiences with a heightened focus on VIP guests.
● Manage VIP arrival experiences.
● Personalized Services: Anticipate guest needs and preferences to deliver personalized services
● Arrange special requests and look for ways to surprise and delight guests
● Travel and Transportation: Arrange transportation for guests, including airport transfers, as directed chauffeur service, car rentals, limousine services, charter flights and charter yachts
● Demonstrate first-hand knowledge of recommendations derived from personal and thorough research
● Arrange tickets for theater, concert, sporting events, local attractions, bar/club and dining reservations.
● Answer guest inquiries, directing phone calls, coordinating travel plans, handling guest complaints and more.
● Oversee and implement Guest Experience initiatives and ideas while working closely with upper management to measure customer service.
● Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
● Maintain updated knowledge of happenings in NYC related to Concierge needs.
● Have a thorough knowledge of all hotel facilities and services.
● Clear, precise and friendly phone etiquette to make reservations, take and distribute messages or redirect calls.
● Responsible for maintaining a clean, neat, and organized surrounding, ensuring a safe and positive environment.
● Perform other reasonable job duties as requested by Management.
● Scan through surveys & questionnaires to help create programs that better address the needs of guests to avoid potential issues in the future.
● Respond to all guest needs and requests in a professional, courteous, and detailed manner.

Qualifications:

1-2 or more years Hotel Concierge experience preferred or must have minimum 2 years Hotel Front of House and/or similar role.
Background in luxury VIP Relations preferred.
Experience in Hotel Reservations or Hotel Sales is a plus.
Strong communication, interpersonal & listening skills are a must
Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and prioritize effectively.
Able to communicate in written and spoken English.
Proficiency in Google Suites and Microsoft Office.
OpenTable, Resy, TOCK savvy.
Exceptional customer service and communication skills.

Ideal Candidate:
Vibrant Front Desk or Reservations Agent with good NYC knowledge whom is interested in stepping into the wonderful world of Concierge.

Job Type: Full-Time
Benefits: Health/Vision/Dental Insurance/Life Insurance/Paid Time Off

Hotel Barriere Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.