Past President / Advisor
Ms. Regena Falling, Chef Concierge at Park Hyatt New York, has concluded her term as President of the Association , and will now serve as Past President / Advisor of the Association. Ms. Falling had previously served President as the Vice President of the Association. Prior to relocating to New York City in 2010, Ms. Falling served 10 years on the Board of Directors of Les Clefs d’Or USA, as Director of Membership, Vice President and President. She has also served as President of the Hotel Concierge Guild of Seattle. Ms. Falling was part of the opening team at Park Hyatt New York, which opened in 2014. At the 2015 Hotel Excellence Awards/Silver Plume Awards, held on January 25, 2016 and sponsored by InNY Magazine, Ms. Falling was honored by her peers with the Silver Plume Award for Chef Concierge of the Year.
Ms. Falling is very enthusiastic about her new role as Past President / Advisor. “I am thrilled to continue to assist the Board of Directors representing members of the New York Association of Hotel Concierge, which include more than 200 Hotel Concierge professionals representing over 24,000 Hotel rooms in New York City. Our members vigilance in their quest for knowledge and unwavering dedication to their profession, their hotels and their guests is what truly inspires me and continues to drive our relevance. We, as concierge, are committed to creating lifelong memories for our guests and driving fierce loyalty to our hotels”
The founders of the New York City Association of Hotel Concierges, knew that the work of a dedicated, lobby level Concierge employed by the hotel was a singular calling worthy of distinction. Ms. Falling, the board of directors, and members of the association are uniquely leveraged to enhance a hotel’s cache with the community as ambassadors, locally and even abroad. NYCAHC upholds a high standard of integrity and ethics for all concierges, both inside and outside the organization.
In her role as Past President /Advisor, Ms. Falling will lend her creative style of leadership to support the Board of Directors and the membership-at-large as they navigate the ever changing landscape that is the hallmark of the Hotel Concierge profession.