The Time New York is looking for an engaging and dynamic Concierge who has a vast knowledge of New York City and an eagerness to grow and advance with the hotel. Applicants are encouraged to contact Claudia Dinu, Chef Concierge, if interested: concierge-thetimeny@thetimehotels.com

Concierge Job Description

We are looking for an engaging and dynamic Concierge who has a vast knowledge of New York City and an eagerness to grow and advance with the hotel.

The duties of a Concierge include, but are not limited to the following:

  • Offer a warm, sincere and personalized welcome to all guests. Maintain and promote hospitality at all times.
  • Display thorough knowledge of current New York City transportation, restaurants, events, nightlife, tours, theater and cultural institutions.
  • Offer knowledgeable recommendations to our guests. Make and confirm reservations for transportation, restaurants, events, nightlife, theater and cultural institutions.
  • Maintain an updated database with extensive information about city highlights.
  • Possess relationships with outside vendors of all fields. Coordinate with vendors, as needed, to fulfill guest requirements/requests.
  • Be knowledgeable of all in-house and arriving guests and aware of all daily events in the hotel.
  • Receive and deliver all guest packages and deliveries.
  • Communicate pertinent guest information to the designated departments/personnel.
  • Use GoConcierge for all guest requests, reservations and communication within the department.
  • Perform any additional duties as directed by management.

 

Requirements:

  • Previous Concierge experience in a NYC luxury hotel strongly preferred.
  • In-depth knowledge of New York City and an eagerness to keep up with new restaurant, theater & nightlife trends.
  • Relationships with fellow concierges throughout the city and membership with NYCAHC preferred.
  • Ability to multi-task and prioritize as well as work calmly in high-pressure situations.
  • Flexible schedule – ability to work days, evenings, weekends & holidays
  • Fluency in multiple languages preferred.